Network and Telecoms Technical Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the management of BAU operations, projects, and incident resolution by collaborating with vendors and partners to reduce business impact.

• Ensure that Network and Telecommunications services are provided in accordance with contractual obligations, architectural standards, security protocols, and availability criteria.

• Oversee relationships with suppliers and vendors, which includes conducting service reviews, contract renewals, and monitoring service performance.

• Serve as a primary point of contact among IT Operations, Business Change, IT Delivery, support teams, and external providers.

• Review and authorize changes, participate in CAB meetings, and facilitate the seamless transition of new and modified services into support.

• Assist in financial governance, resource planning, certificate management, vulnerability patching, and other operational controls.

• Identify and apply service enhancements, cost-saving measures, and initiatives for continuous improvement.

⛳️ Requirements

• Practical experience with Cisco switching and routing CLI, with additional skills in firewalling being a plus.

• Background in multinational telecommunications provision and support, encompassing network infrastructure, WAN, LAN, mobile, telephony, data centers, and cloud partnerships.

• Solid understanding of ITIL principles along with Incident, Problem, Change, and Release Management processes (ITIL Foundation preferred).

• Extensive experience in defining, supporting, and managing the lifecycle of Network and Telecommunications services.

• Proven track record of managing outsourced support teams, suppliers, and vendors, including adherence to contractual obligations, SLAs, and formal supplier relationship management.

• Strong skills in stakeholder management and communication, capable of translating technical information into business language, including engagement at the board level.

• Experience in a matrix-managed environment with knowledge of budgeting and cost control processes.

• Excellent decision-making abilities and the capacity to maintain clarity and focus under pressure.

• Commitment to staying informed about technological trends and solutions in the Network and Telecommunications field.

• ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent) is preferred.

🏝️ Benefits

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)

• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership

• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts

• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values