Network Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee and address network alerts utilizing network monitoring tools.

• Aid in diagnosing network connectivity problems across LAN, WAN, and wireless settings.

• Deliver first and second-level support for incidents and service requests related to the network.

• Assist in the installation, configuration, and upkeep of network hardware and software (such as switches, firewalls, routers, and wireless access points).

• Help with network documentation tasks, including diagrams, change logs, and asset registers.

• Engage in network upgrades, patching, and configuration modifications under supervision.

• Execute basic firewall and VPN configurations as directed by senior engineers.

• Collaborate with other technical teams to address cross-functional challenges.

• Stay informed about current networking technologies and best practices.

• Ensure adherence to security policies, processes, and standards.

• Contribute to the knowledge base documentation and resources for team learning.

⛳️ Requirements

• Familiarity with vendors such as Fortinet, Cisco, Ubiquiti, or Aruba.

• Knowledge of firewall configurations and VPN principles.

• Experience with monitoring tools.

• Basic scripting skills (e.g., PowerShell or Bash).

• Awareness of ITIL concepts or certification.

• Tertiary qualification in Information Technology, Networking, or relevant experience.

• Fundamental understanding of networking concepts such as IP addressing, routing, switching, firewalls, and wireless technologies.

• Familiarity with or understanding of network protocols (TCP/IP, DHCP, DNS, VLANs).

• Experience in Microsoft Windows networking environments.

• Strong problem-solving abilities and attention to detail.

• Exceptional communication and interpersonal skills.

• Eagerness to learn and adapt to new technologies and challenges.

• Capability to work independently and collaboratively within a team.

🏝️ Benefits

• Hybrid working model (for most roles) with designated team anchor days to enhance collaboration.

• Comprehensive training and development opportunities to support ongoing growth as part of your career trajectory.

• Significant discounts and benefits to optimize your financial resources.

• Choice of IT equipment to ensure your success and access to cost-price technology for personal use.

• Enjoyable team events to celebrate achievements and foster connections with colleagues outside of work as part of our vibrant culture.

• Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.