NetSuite Support Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provides dedicated first-level support for the NetSuite helpdesk queue

• Offers prompt and high-quality assistance to users

• Independently handles daily support requests

• Diagnoses functional issues

• Acts as a dependable extension of the internal team while facilitating ongoing business operations

⛳️ Requirements

• Over 3 years of practical NetSuite experience in a functional support or administrative role

• Proven expertise with NetSuite saved searches, reports, dashboards, and role/permissions management

• Experience in troubleshooting NetSuite issues across key modules: GL, AP, AR, Fixed Assets, and/or Project Accounting

• Capability to work autonomously and manage a ticket queue with minimal daily oversight

• Excellent written English communication skills — professional, clear, and user-friendly in all communications

• Comfortable operating within a structured escalation model and adhering to defined protocols

• Familiarity with related financial systems such as NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, or FloQast

• Working knowledge of financial accounting principles (AP/AR cycles, month-end close, reconciliation concepts)

• Background in energy, infrastructure, real estate, or project-based accounting environments

• Experience with SOX compliance processes or audit support activities

• Basic understanding of SuiteScript, SuiteAnalytics Workbook, or NetSuite integration platforms (Celigo, Boomi)

• Familiarity with IT helpdesk or ITSM tools (FreshService, ADO, or similar)

• Background in accounting or finance (degree, certification, or equivalent experience)

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and training

• Flexible working hours and remote work options

• Supportive team environment and company culture