Németül beszélő Customer Service Specialist

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Recording and forwarding IT and network issues to the appropriate resolution teams

• Diagnosing and resolving first-level network outages using IT tools

• Monitoring network devices within an automated monitoring system

• Proactive troubleshooting to prevent foreseeable outages

• Utilizing a ticket management system to log incidents

• Maintaining regular communication with clients and various resolution groups

⛳️ Requirements

• Strong intermediate/advanced proficiency in German

• At least basic proficiency in English

• Minimum of secondary education

• Willingness to work 24/7 due to international service requirements

• IT affinity: quick adaptation to new programs and smooth operation within complex systems

• Assertive and confident personality

• Ability to multitask

• Accuracy and precision

• Team player

• Customer-oriented mindset with strong problem-solving skills

🏝️ Benefits

• Employment contract with entitlement to remuneration

• Option to work from home within Hungary