Német nyelvű ügyfélszolgálati munkatárs - Internationaler Kundenberater

📋 Description

• You will be the one addressing inquiries from German residential customers via phone, email, and chat.

• Your work will contribute to enhancing customer satisfaction.

• Through your effective communication, you will solve problems daily.

• You will utilize our well-established processes and policies during your tasks.

• You can propose suggestions for process improvements.

• You will participate in a 6-week training program to ensure you can confidently respond when your first customer inquiry arrives.

• Later, you will also attend a 2-week sales training, after which sales will become a primary aspect of your work, with specific goals to achieve.

⛳️ Requirements

• Proficiency in German at a C2 level.

• Willingness to work in multiple shifts and on weekends (there are no night shifts).

• Strong problem-solving skills.

• Excellent verbal communication abilities.

• Capability to work independently.

• Customer-centric approach.

• Computer literacy (MS Office knowledge is an advantage).

• A secondary school diploma is required for this position.

🏝️ Benefits

• We are a stable company with an international background.

• We offer complete remote work, allowing you to work from anywhere in Hungary (residency in Hungary is important!).

• We provide competitive compensation and additional benefits: a gross monthly salary of 868,800 HUF (including a 20% language allowance from day one) + commission + cafeteria.

• As part of our people-centric corporate culture, we offer private health services and an Employee Assistance Program to each of our employees.

• You will enjoy discounted Vodafone HOME fleet offers for yourself, your family, and friends.

• You will work in a dynamic environment that welcomes innovative ideas.

• We provide access to Vodafone University, where you can complete numerous online training courses.

• We equip you with the necessary tools for your work: a laptop and a mobile phone with the Vodafone Red package (unlimited calls within the EU, unlimited data usage for personal use).