National Accounts, Client Services Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer inquiries regarding services, products, and issues.

• Appropriately assign service requests to designated branches.

• Collaborate with colleagues, customers, branches, partners, account managers, and sales teams to address concerns.

• Input and update new client setup information and account data changes in corporate database systems.

• Promptly process service requests utilizing the operational system.

• Operate across various queues, skill sets, and customer contact channels.

• Ensure accurate and comprehensive client information, billing methods, pricing, and tax codes.

• Dispatch service protocols and specifications alongside service tickets.

• Assemble and distribute Service Program materials.

• Relay new site information to branches.

• Manage and communicate changes to customer accounts, including cancellations, frequency modifications, downgrades, and service skips.

• Escalate recurring or unsatisfactory service issues according to established procedures.

• Support in mentoring new team members.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Some college education is preferred; equivalent work experience will be considered.

• 1–3 years of experience in customer service.

• 3–5 years of data entry experience.

• At least 1 year in customer service, administrative, or operational positions.

• Demonstrated sense of urgency when addressing colleague and customer concerns.

• Intermediate-level organizational skills.

• Intermediate verbal and written communication skills.

• Proficient computer skills and intermediate knowledge of office applications.

• Capability to multitask effectively.

• Detail-oriented approach.

• Willingness to learn new software programs specific to the business unit as required.

• May require working over 40 hours per week.

• Schedule may involve off-hours or partial weekends.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues.

• Opportunities for professional and personal growth.

• Various pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement available for full-time colleagues.

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company matching contributions.

• Vacation days and sick leave provided.

• Company-paid holidays and floating holidays.

• Commitment to health, safety, and flexibility.