Multilingual Customer Service Representative – German, Brazilian Portuguese, English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the initial point of contact for our customers and respond promptly when a GPS tracker alerts — always ensuring communication is calm, empathetic, and clear.

• Address inquiries via phone, chat, or email while delivering customer-centered, practical solutions.

• Meticulously document each interaction to ensure all information is accessible for the next team member.

⛳️ Requirements

• Proficient in German and Brazilian Portuguese, with professional fluency in English.

• Possess an empathetic, clear, and positive communication style.

• A collaborative team player willing to work with international colleagues.

• Capability to maintain composure and professionalism in high-pressure situations.

• Dedication to providing exceptional customer service — both in spoken and written form.

🏝️ Benefits

• Direct impact: Each call presents an opportunity to assist individuals in safeguarding what is important to them.

• Supportive environment: We function as a cohesive team and provide mutual support, particularly during challenging circumstances.

• Development opportunities and clear processes: Enjoy structured workflows, ongoing feedback, and real growth opportunities.

• Modern tools: Benefit from training, support, and the latest technology to perform your tasks efficiently.