Multilingual Customer Service Representative

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide empathetic and professional assistance to users, ensuring top-notch support.

• Acquire in-depth knowledge of platform guidelines, community standards, and internal protocols.

• Make considerate and equitable decisions to foster a positive user experience.

• Uphold a friendly and respectful tone in all forms of written and verbal communication.

• Investigate account-related issues, assess user reports, and moderate sensitive content.

• Propose ideas for process improvements and enhancements to the customer experience.

• Recognize behavioral patterns and aid in refining internal procedures.

• Carefully review flagged content with precision and discretion.

• Contribute to continuous enhancements in operational efficiency and quality.

⛳️ Requirements

• Proficiency in French, Italian, or Spanish (C1), along with strong English skills (B2+).

• Capability to evaluate complex situations and apply policies effectively.

• A high school diploma is mandatory; additional education or military experience is advantageous.

• Prior experience in customer service, moderation, or BPO is beneficial.

• Awareness of social norms and digital behavior across various regions.

• EU citizenship or valid Greek residency is required.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.