Multilingual Customer Care Representative – German/French

This is a fully remote position, open to applicants in Germany.

📋 Description

• Be available for our customers: You will consistently provide attentive support over the phone, assisting them with inquiries related to our charging stations or mobile app.

• Manage written inquiries: Alongside phone support, you will address written questions, proactively seek new solutions, and collaborate closely with the entire customer care team and other stakeholders at Qwello.

• Enhance and streamline internal processes: By engaging with customers, you will gain insights into their priorities and pinpoint recurring issues. You are encouraged to suggest improvements to existing processes.

• Motivate customers and colleagues: Through your friendly, service-oriented attitude, you will engage customers with our product and contribute positively to the team.

⛳️ Requirements

• Demonstrated experience in customer support or as a customer care representative.

• Strong customer orientation with the ability to adapt to and engage with various personality types.

• Proven problem-solving and investigative capabilities.

• Exceptional de-escalation skills and the ability to maintain composure under pressure.

• Empathy and patience in assisting customers who may struggle with automated or technical processes.

• Excellent verbal and written communication skills to ensure every customer feels acknowledged and supported.

• Native German speaker with proficiency in French; additional language skills are advantageous.

• Availability for on-call duty during weekends and public holidays.

• Familiarity with customer service platforms and tools is a plus.

• A proactive attitude, contributing to the team's mission to transition mobility from combustion to electric.

• Ability to self-organize in a dynamic environment with shifting priorities and a willingness to juggle multiple tasks and contexts.

🏝️ Benefits

• Flat hierarchies that facilitate efficient decision-making and reduce bureaucracy.

• The chance to play a pivotal role in shaping the mobility revolution.

• Join an international, vibrant team representing over 20 nationalities.

• A remote-friendly environment with flexible options: work fully from home, from one of our offices, or a hybrid arrangement; EU workation possible; 30 vacation days.

• Regular company and team events outside the office to disconnect from screens and reconnect with colleagues — such as hikes, mountain e-bike tours, off-sites, and more.

• Opportunities for personal and professional development through in-house lunch & learn sessions, collaborative discussions, and external training, courses, and conferences.