Monitoring Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Proactively oversee systems to guarantee uninterrupted uptime and reduce disruptions.

• Swiftly address incidents to uphold platform stability and maintain customer confidence.

• Coordinate major incident management across various cross-functional teams.

• Perform root cause analyses and post-mortems to foster continuous improvement.

• Clearly document incidents and their resolutions to avoid recurring issues.

• Develop Monitoring Dashboards, metrics, alerts, and enhance alert optimization.

• Work in close collaboration with Product, Engineering, and SRE teams to synchronize technical operations with business objectives.

• Play a key role in creating a reliable, innovative, and sovereign European payment solution by decreasing dependency on non-European networks.

• Participate in 24X7 on-call and weekend support.

⛳️ Requirements

• 4–10 years of experience in technical/platform monitoring support engineering, ideally within FinTech or Payments.

• Bachelor's degree in computer science, IT, or a related discipline (Master’s degree is a plus).

• Proficiency in APIs, performance monitoring (API SLOs), debugging, and troubleshooting is essential.

• Familiarity with Datadog (or similar tools), log analysis, alerting, and proactive issue detection.

• Capability to create dashboards, comprehend metrics, and establish and optimize alerts.

• Strong understanding of ITIL standards and best practices for managing major incidents.

• Experience with Jira (dashboards, filters) and reporting tools like Databricks (executing SQL queries and building dashboards).

• Excellent analytical skills, excelling in high-pressure and time-sensitive situations.

• Solid grasp of the software development lifecycle (SDLC) with practical experience in debugging code (preferably Java).

• Experience with 24x7 rotational shifts and on-call support is required.

• Background in Payments/Fintech is a significant advantage (understanding transaction flows, payment gateways, fraud monitoring, settlement, reconciliation, compliance).

• Fluency in English (CEFR C1 or C2); proficiency in French, German, Dutch, or other European languages is a plus.

🏝️ Benefits

• Flexible working arrangements.

• Professional development opportunities.