Monitoring Support Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Actively monitor distributed systems utilizing Nagios, Check MK, Zabbix, and Grafana.

• Assess the availability and performance of servers and applications.

• Classify, prioritize, and escalate incidents and service requests through Jira Service Management / ServiceNow.

• Conduct routine checks of operating systems, networks, databases, and cloud resources.

• Implement corrective measures to uphold service-level agreements.

• Facilitate communication between internal teams, external vendors, and cloud providers such as AWS, Azure, and GCP during critical incidents.

• Keep precise runbooks and dashboards to ensure real-time platform health and visibility into incident trends.

• Perform root-cause analysis for recurring issues.

• Suggest automation and process enhancements to boost service reliability.

⛳️ Requirements

• Excellent communication skills with a strong attention to detail.

• Willingness to work in a 24/7 rotating schedule, including both day and night shifts.

• Ability to identify problems and gather information for resolution.

• Competence in creating and maintaining accurate documentation.

• Strong analytical and problem-solving skills for complex challenges.

• Proactive, collaborative attitude with a focus on team participation.

• Commitment to customer service, user experience, and organizational priorities.

• Capability to work efficiently with various teams and stakeholders.

• Ability to stay organized, remain resilient under pressure, and adapt to change.

• Proficient in the English language, both written and spoken.

• Regular use of AI tools to enhance productivity, automate tasks, support decision-making, and deliver superior outcomes.

• Responsible use of AI tools, with the ability to structure effective prompts, critically validate outputs, understand limitations, and take ownership of final results.

• Basic awareness of ITIL principles and operational knowledge is advantageous.

• Proficiency in German is a plus.

🏝️ Benefits

• Medical benefits.

• Gym support.

• Customized fitness options.

• Team-building events.

• Healthy Habits Club.

• Flexible work-life balance.

• Support for mental well-being.

• Community activities promoting social well-being.

• Engagement and connection in a hybrid work environment.