Mitarbeiter/in Kundensupport Fahrrad-Branche

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will be the primary contact for our customers via email, phone, and ticketing system.

• You assist with inquiries related to delivery, accessories, bicycle models, leasing and financing options, or complaints.

• You provide advice on offers such as Jobrad, BusinessBike, or Greenbike financing solutions.

• You handle inquiries independently or collaboratively within the team—solution-oriented and always friendly.

• You carefully document support cases and assist in expanding our helpdesk.

• Occasionally, you support our team on-site in Hannover Langenhagen—such as during training sessions, events, or when issues arise.

⛳️ Requirements

• We are looking for a communicative all-rounder in customer service—open to career changers as well.

• You have experience in customer support—ideally in e-commerce and/or the bicycle industry.

• You enjoy clear and understandable communication—both written and verbal.

• You work reliably, structured, and independently.

• You are tech-savvy or eager to delve into the world of e-bikes and cargo bikes.

• You speak good German (at least B2 level) and can communicate in English if necessary.

• Ideally: Experience with JTL-Wawi, JTL-Shop, Microsoft Teams, as well as knowledge of leasing and financing offers in the bike sector.

🏝️ Benefits

• Process Building – Actively shape processes in customer service and influence our path as a specialist retailer for modern mobility.

• Remote Flexibility – Work up to 60% remotely from home, with the remaining time spent with the team on-site.

• Employee Discounts – Benefit from discounts when purchasing an e-bike or cargo bike.

• 100% Work Environment – A dynamic and open team is looking forward to welcoming you.

• Team Events – From shared lunches to outdoor activities—there's always something happening with us.