Mission Success Manager

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Act as the main point of contact for clients, cultivating robust relationships with government end users and commercial customers.

• Organize regular Quarterly Business Reviews (QBRs) to share updates, collect feedback, and ensure alignment with client objectives.

• Oversee renewals, upselling, and cross-selling initiatives.

• Collaborate closely with engineering and product teams to guarantee the timely and successful implementation of technical solutions.

• Convert client requirements into actionable tasks, ensuring smooth integration and deployment of our PaaS offerings.

• Assist clients in navigating the Authority to Operate (ATO) compliance process, ensuring adherence to required security and regulatory standards.

• Keep informed about compliance trends, government regulations, and cloud security best practices to enhance client success.

• Act as a reliable technical consultant, aiding clients in maximizing their use of our platform.

• Represent client interests by providing feedback and insights to guide product development and improvements.

• Track customer success metrics such as adoption rates, satisfaction scores, and retention to pinpoint areas for enhancement.

• Formulate and implement strategies aimed at enhancing customer outcomes and boosting platform utilization.

⛳️ Requirements

• Over 5 years of experience in customer success, technical delivery, or a similar role, ideally within the PaaS or cloud infrastructure sectors.

• In-depth understanding of government end-user environments and the ATO compliance process.

• Demonstrated experience in managing client relationships and delivering enterprise solutions in high-pressure settings.

• Outstanding communication abilities with the capacity to convey complex technical ideas to both technical and non-technical audiences.

• Proactive, self-motivated individual with strong organizational and problem-solving capabilities.

• Proficient in using tools like GitLab for ticketing and collaboration, along with Salesforce for CRM management.

• Knowledge of government and Department of Defense (DoD) environments is highly advantageous.

• Capability to navigate and collaborate in a fast-paced, growing startup atmosphere.

• Previous experience in a startup is preferred.

🏝️ Benefits

• Competitive Salary

• 100% Healthcare, vision and dental coverage

• 401(k) + 3% company contribution

• Equity incentive plan

• Tech + office supplies stipend

• Annual professional development stipend

• Flexible paid time off + federal holidays off

• Parental leave

• Work from anywhere

• Referral Bonus