Mid-Market Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of Mid-Market clients

• Serve as a strategic partner and trusted advisor to assist customers in realizing Riverside’s value

• Promote customer adoption, facilitate success at scale, and guarantee long-term retention and growth

• Conduct regular business reviews and steer impactful customer discussions

• Spot opportunities for renewals and expansions

• Represent the customer’s perspective

• Collaborate across departments with Product and Marketing to shape roadmap priorities

• Share best practices for customer success

• Provide guidance to customers on how Riverside aligns with their broader business objectives

⛳️ Requirements

• A minimum of 2 years of experience in customer success or customer support within a SaaS setting

• Proven experience managing a high volume of accounts

• A strong desire to work remotely in a dynamic startup environment

• Technologically adept with a willingness to learn Riverside’s product features

• Capability to meet KPIs and targets

• Excellent verbal and written communication skills in English

• Robust analytical and problem-solving abilities

• Proficient in prioritizing, organizing, and executing multiple tasks under deadlines

• Availability to work during Eastern time zone business hours

🏝️ Benefits

• Flexible remote work arrangement

• Opportunity to thrive in a fast-paced startup environment