Mid-Market Customer Success Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of your portfolio.

• Enhance utilization and engagement.

• Manage renewals and increase revenue.

• Conduct high-quality interactions with partners.

• Develop a strong internal case for your partners.

• Optimize the systems you inherit.

⛳️ Requirements

• 6-10 years of experience in customer success or account management within a B2B SaaS or technology company.

• Experience collaborating with HR, L&D, or People Operations stakeholders.

• A commercially-focused mindset.

• Strong operational acumen.

• A deep understanding of what makes coaching transformative.

• Ability to work with high ownership in uncertain environments.

🏝️ Benefits

• Fully remote work, with a preference for candidates in NY, LA, or SF.

• Competitive salary and equity options.

• Comprehensive medical, dental, vision, and 401k plans.

• Unlimited vacation (we genuinely mean this).

• $500 stipend for home office setup.

• Access to your personal Mento Coach.