Mid-level Networking Engineer – Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee services related to mobility

• Serve as the liaison between the client and AT&T's diverse teams

• Guarantee an exceptional customer experience

• Develop customer engagement strategies for operational enhancements

⛳️ Requirements

• Willingness to work in 24/7 shifts

• Champion the customer's needs within AT&T

• Handle escalations within AT&T effectively

• Evaluate trends and identify root causes of problems

• At least four (4+) years of networking experience: LAN / WAN / WLAN / DHCP / DNS

• Excellent network troubleshooting abilities

• Competence in using various incident management systems

• Proficient in MS Office

• Collaborative team member with a positive outlook

• Highly driven, proactive, and able to work with minimal supervision

🏝️ Benefits

• Option for remote work

• Two months of on-site training at the client's premises

• Hybrid work model available after two months

• 24/7 operational framework with established shift schedules post-training