Microsoft Dynamics 365 Architect

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, develop, and tailor Microsoft Dynamics 365 Customer Engagement (CE) applications to address intricate business needs across Sales, Customer Service, Marketing, Field Service, and Project Service modules.

• Create custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions utilizing C# and .NET.

• Construct and modify Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages through the Microsoft Power Platform.

• Develop reusable Power Automate flows to streamline business processes, manage approvals, send notifications, and integrate with external systems.

• Employ PCF (PowerApps Component Framework) controls to enhance user experience and extend the functionality of Dynamics 365.

• Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.

• Create Azure-based integration services to facilitate real-time and asynchronous communication among enterprise applications.

• Create and maintain Dataverse tables, relationships, security roles, business process flows, and system configurations.

• Customize forms, views, dashboards, site maps, and security models to enhance usability and support business operations.

• Configure and implement Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.

• Integrate Genesys Cloud and other third-party applications with Dynamics 365 to provide omnichannel customer interactions.

• Implement AI-driven capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to boost productivity, automate customer interactions, and enhance user experience.

• Develop and utilize Custom APIs, Web APIs, and external services for seamless enterprise integrations.

• Generate SSRS reports and FetchXML reports to fulfill operational and business reporting needs.

• Oversee solution deployments, version control, and release activities utilizing Azure DevOps and Power Platform Pipelines.

• Engage in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.

• Analyze business requirements and prepare technical design documents, effort estimates, and implementation plans.

• Create proof-of-concept (POC) solutions to assess new Microsoft technologies, Power Platform features, and AI capabilities.

• Conduct code reviews, unit testing, integration testing, and production support while ensuring compliance with coding standards and best practices.

• Investigate and resolve production issues by performing root cause analysis and implementing lasting solutions.

• Enhance application performance through efficient plugin design, query optimization, and best practices for Dataverse development.

• Collaborate with business analysts, QA teams, solution architects, and stakeholders to provide scalable, high-quality CRM solutions.

• Mentor junior developers by offering technical guidance, conducting code reviews, and sharing best practices for Dynamics 365 and Power Platform.

• Prepare technical documentation, deployment guides, knowledge transfer documents, and support materials for ongoing maintenance and future enhancements.

⛳️ Requirements

• A minimum of 12 to 14 years of experience in Dynamics 365 CE CRM along with Power platform CoE experience, demonstrating strong technical and client-facing skills.

• Experience with Dynamics 365 Customer Service is essential, as well as knowledge of other Microsoft Dynamics 365 products.

• Proven experience in setting up the Power platform and Power pages.

• Ability to facilitate detailed design based on requirements and support construction and deployment processes.

• Design components within a Service-Oriented Architecture (SOA) environment, demonstrating strong technical expertise in middleware tools.

• Expertise in providing highly available and scalable Dynamics 365 architecture.

• Practical experience with C#, JavaScript, MS SQL, MS CRM SDK, MSD developer toolkit, and SSRS.

• Subject matter expertise in integration architecture and the capacity to map integration patterns to functional usage.

• Experience with MS CRM third-party integration utilizing Middleware Tools, APIs, REST, WebAPIs, and SSIS packages.

• Familiarity with Azure services for integration, including Azure Functions, Service Bus, and using Power Apps and Power Automate for upstream and downstream system integrations.

• Experience in data migration, data analysis, data mappings, and data harmonization using OOB and third-party tools, with preference for Azure Data Factory experience.

• Knowledge of reporting architecture with SSRS and familiarity with Power BI.

• Good to have knowledge of the latest features of Dynamics 365 Customer Service Insights and Customer Voice.

• Proven ability in the effective management of cloud platform resources and a solid understanding of security models and connectivity with CRM systems.

• Technical expertise in setting up DevOps pipelines for CRM systems on cloud platforms using standard DevOps tools.

• A Bachelor’s degree in a related technical field or equivalent work experience; a Master’s Degree is preferred.

🏝️ Benefits

• Health insurance coverage

• Voluntary dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick time