Mental Health Virtual Assistant, Calls, Scheduling, Patient Support

📋 Description

• Professionally manage a high volume of inbound and outbound phone calls.

• Coordinate appointment scheduling and calendar management.

• Diligently follow up on denied or unclaimed insurance claims and billing concerns.

• Be available for on-call duties during extended hours as required.

• Provide assistance in addressing mental health crisis calls, including those related to suicide.

• Calmly and professionally de-escalate calls when possible.

• Promptly notify clinicians and/or appropriate authorities when escalation is necessary.

• Serve as the initial point of contact and provide triage support (no clinical intervention needed).

• Conduct insurance verifications for patients.

• Manage patient data entry and oversee EMR/EHR systems.

• Conduct re-engagement calls to prospective patients who have not converted.

• Assist in thorough documentation and note-taking (this is a high priority due to backlog).

• Timely submission of prior authorization forms.

• Manage patient communications and confirm appointments.

⛳️ Requirements

• Medical education or degree: Preferred but not mandatory.

• Experience as a virtual assistant: Required.

• Medical license (Doctor, Nurse, PT, etc.): Not required.

• Basic requirements.

• Exceptional English comprehension, speaking, and writing skills (non-negotiable).

• Relevant experience in administrative, CRM, digital, or support roles.

• Strong attention to detail with the capability to follow instructions accurately.

• Ability to work independently without the need for constant oversight.

• Proactive personality with a readiness to take initiative.

• Willingness to learn, grow, and undergo training.

• Must be trustworthy with responsibility and ownership.

• Capable of providing an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on (when necessary).

• Technical requirements.

• Device: A reliable laptop or desktop computer.

• Internet: High-speed connection (minimum 10 Mbps).

• Audio: Noise-canceling headset.

• Video: Webcam for virtual meetings.

• Workspace: A quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be requested to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our exclusive training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off as per the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and dependent on the client's offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to enable optimal performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on performance.