Member Support Representative – Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with members empathetically and patiently while managing live inbound calls.

• Record interactions and ongoing resolutions to facilitate smooth follow-up.

• Ensure member records are accurate and thoroughly maintained.

• Utilize internal tools and resources to verify eligibility and coverage provider benefits while effectively communicating this information to members during live calls.

• Address inquiries regarding the purpose and significance of telenutrition.

• Connect our members with suitable dietitians and identify appointment times that accommodate their schedules.

• Assist members in troubleshooting platform and account-related issues, providing basic technology support as needed.

• Collaborate with internal teams and external partners to resolve questions related to food delivery and grocery ordering.

• Maintain a strong sense of personal accountability when managing sensitive and protected information.

• Work closely with colleagues, leadership, and other internal departments to identify accurate solutions to complex challenges.

⛳️ Requirements

• Previous experience in a support role, whether in person or through live calls.

• Reliable high-speed internet access with minimum speeds of approximately 100 Mbps download and 20 Mbps upload.

• Ability to convey complex information succinctly in writing.

• Experience handling sensitive and protected information, including PII and PHI, along with a basic understanding of HIPAA regulations.

• A completely private, secure, and quiet workspace is essential.

• Flexible availability, with a preference for working hours from 11:30 AM to 8:00 PM PST.

• Strong communication skills, both verbal and written, with the ability to adapt communication style to suit various situations.

• Capability to manage multiple ongoing tasks without missing deadlines or cutoffs.

• Resilient and able to quickly adjust to changes in workflows and processes, smoothly pivoting when new information arises.

• Proficient in navigating knowledge bases and multiple systems simultaneously while remaining engaged in communication during live calls.

• Experienced in tackling complex problems that require critical thinking and resource navigation.

• Both independently motivated and team-oriented, allowing for effective time and task management to achieve personal goals while supporting peers and seeking assistance when necessary.

• Detail-oriented, committed to providing precise and comprehensive resolutions, and willing to take ownership of maintaining these standards.

• Goal-driven, with the ability to motivate oneself to meet both metric and quality objectives.

• Comfortable with both giving and receiving feedback, fostering communication between leadership and peers.

🏝️ Benefits

• Remote-First Company

• Flexible & remote location

• Engaging, collaborative team