Member Support Agent – Contractor

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Address member inquiries through tickets and chat in a prompt and professional manner

• Assist in minimizing ticket backlog during high-demand periods

• Investigate issues related to member accounts and deliver accurate solutions

• Adhere to internal workflows and support procedures

• Escalate complex cases as necessary

• Maintain elevated quality standards and service level agreement (SLA) performance

• Collaborate with the team to ensure efficient support operations

⛳️ Requirements

• Prior experience in Customer Support or Member Support positions

• Excellent written English communication skills

• Capability to adhere to processes and work independently

• Strong attention to detail along with problem-solving abilities

• Ability to swiftly adjust to changing priorities

• Must **not have a conflicting permanent full-time job** that would restrict availability during business hours

• Availability to assist during the day when backlog support is necessary

• Willingness to work on weekends is required

🏝️ Benefits

• Comprehensive health insurance, including a family package

• Stock options

• Team events

• Opportunities to share best practices with our US office

• Catered lunches provided at the office

• Healthy food options in the kitchen

• English language classes