Member Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist Evo members as a primary Member Service Agent and representative of Evo.

• Function within a virtual 24/7 call center setting.

• Respond to Member inquiries and resolve issues promptly.

• Deliver customer service via phone, email, and live chat.

• Recognize opportunities to empower Members and foster enduring relationships.

• Execute administrative tasks based on the changing needs of the department.

• Engage actively in job-specific training programs.

• Work flexible shifts during the day, afternoon, or evening, which may include weekdays, weekends, and public holidays.

⛳️ Requirements

• A minimum of six months of post-secondary education in Business Administration or a related field, and/or a blend of education and experience.

• A minimum of two years’ experience in customer service, ideally within a call center environment.

• Strong technical abilities and eagerness to learn PowerBI, Verint, Service Now, Amazon Connect, Workplace, Google Maps, and EVO Car Sharing Software.

• Quick typing skills at a minimum of 40 words per minute are an advantage.

• Proactive approach and capability to provide outstanding customer service.

• Positive demeanor and ability to excel in a fast-paced atmosphere.

• Innovative problem-solving capabilities.

• Strong analytical and organizational competencies.

• Active listening skills with a compassionate and empathetic approach to customer interactions.

• Willingness to work flexible shifts.

• Availability may be needed on weekdays, weekends, and public holidays.

• Capability to work remotely as part of a virtual 24/7 call center.

• Successful completion of a background check, which may include criminal, identification, and reference checks.

🏝️ Benefits

• Shift differentials for hours after 6 PM and on Sundays.

• BCAA benefits offered.

• Performance bonus target set at 5%, with potential earnings up to 9%.

• Wellness account available.

• Flexfits Benefits Program included.

• Health care spending account provided.

• Pension plan offered.

• Additional perks and programs designed to enhance personal wealth.

• BCAA membership granting access to various deals and discounts.

• Opportunities for learning and professional growth.

• Programs for career advancement and personal development.

• Flexible working environment.

• Support for work-life balance.

• Commitment to accessible and inclusive employment.

• Personalized assistance throughout the application and recruitment process for individuals requiring accommodation.