Member Service Advocate

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from members with professionalism and care.

• Advocate for members to guarantee they receive the necessary support and care.

• Offer education and guidance regarding Point32Health benefits while taking ownership of each interaction.

• Aid members in understanding and accessing their benefits, as well as instructing them on the use of self-service tools.

• Accurately document call details and member interactions while ensuring HIPAA compliance.

• Collaborate with team members and departments to resolve complex issues.

⛳️ Requirements

• An associate degree or equivalent work experience.

• 0-2 years of relevant experience.

• Preferred customer service experience in healthcare, call center, or corporate office environments.

• Familiarity with medical terminology.

• Previous experience in training and working in a virtual or remote setting.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Retirement plans.

• Paid time off.

• Employer-paid life and disability insurance with additional buy-up coverage options.

• Tuition assistance program.

• Well-being benefits.

• Comprehensive benefits package supporting career development, individual and family health, and financial well-being.