Member Relations Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist with Team Member Relations case workflows, which include intake routing, quality checks on documentation, data entry, and updates within the TMR case management system.

• Manage operational case investigations independently, ensuring timely progress, adequate documentation, and preparedness for audits or escalation reviews.

• Oversee background check procedures, monitor outcomes, escalate concerns, and collaborate with vendors and HR partners to address discrepancies.

• Utilize adjudication guidelines to identify compliance, EEOC, or risk issues, ensuring proper escalation and documentation.

• Organize the collection, tracking, and follow-up of documents for immigration and work authorization processes.

• Act as a consistent operational resource for immigration-related inquiries.

• Assist in generating standard reports, dashboards, and metrics, ensuring data accuracy, completeness, and consistency.

• Evaluate operational data to uncover trends, gaps, or recurring issues and present insights for leadership consideration.

• Adhere to TMR operational procedures and escalation protocols; identify and escalate any issues or gaps.

• Suggest procedural improvements to enhance efficiency, consistency, or risk mitigation.

• Aid in the review, maintenance, and updates of enterprise-wide TMR and related HR policies and procedures.

• Conduct operational impact assessments and pinpoint process gaps.

• Engage in cross-functional projects related to enterprise initiatives, system implementations, compliance programs, or operational enhancements.

• Collaborate with HR Business Partners, Team Member Services, Legal, and vendors to resolve operational challenges.

• Take part in process improvements, document updates, and system enhancement testing.

• Maintain accurate records in compliance with company policies, privacy standards, and legal requirements.

• Ensure records are defensible for internal reviews, external audits, or regulatory responses.

• Complete mandatory company training, adhere to company policies, and undertake other assigned responsibilities.

⛳️ Requirements

• Familiarity with HR operations, employee relations processes, or case management systems.

• Exceptional attention to detail and strong organizational abilities.

• Capability to follow established procedures and timelines.

• Clear written and verbal communication skills.

• Ability to handle confidential and sensitive information appropriately.

• Proficient in Microsoft Office tools and HR systems.

• Ability to exercise judgment within defined operational and compliance frameworks.

• Bachelor's Degree or equivalent experience.

• 1–3 years of relevant experience.

• Preferred: substantial background in HR operations, project management, policy development, and process enhancement.

• Preferred: experience in conducting workplace investigations, HR case management, and/or background screening systems.

🏝️ Benefits

• Recognition Programs and Rewards.

• Excellent healthcare options, including medical, dental, and vision coverage.

• A people-first culture.

• Go Hilton: Travel Discounts Program offering Hilton hotel rates worldwide.

• Perks at work: Employee Pricing platform.

• Employee Assistance Program promoting physical and mental well-being.

• Paid Vacation Time and Paid Sick Days.

• 401(k) plan with company matching contributions.

• Tuition reimbursement programs.

• Numerous opportunities for learning and advancement.

• Day One medical, dental, and vision insurance.

• Paid Time Off (PTO) program.

• Exceptional travel benefits.

• Reasonable accommodations for individuals with disabilities.