Member & Provider Care Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address intricate challenges affecting providers and members

• Serve as a subject matter expert for Member and Provider Services

• Function as a liaison between the production and strategy teams

• Provide assistance with internal inquiries and training support

• Engage in communication with Members and Providers

• Monitor and report network-related issues

• Oversee a queue of assigned cases

• Ensure that workflows are current and accurate

⛳️ Requirements

• Minimum of 1 year in customer support, healthcare, tech, or a related field

• Proven experience in a fast-paced setting

• At least 6 months of experience in member and customer service

• Over 1 year of experience handling escalations in a customer service context

🏝️ Benefits

• Health insurance

• Participation in a 401(k) plan

• Paid time off totaling 15 days per year