Member Experience & Sales Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Identify, cultivate, and secure new member opportunities within your designated area — focusing on the approximately 3,000 independent operators in the market, which represents the largest growth potential.

• Achieve individual and collective revenue goals through membership, upselling, and cross-selling initiatives.

• Serve as the main point of contact for around 50 members in your territory, managing relationships, renewals, and growth discussions from start to finish.

• Provide value-driven, consultative account management that safeguards retention across your portfolio.

• Organize regional networking events and represent ukactive at significant industry events — including PerformX, Elevate, FIBO, and Strategic Partner Group gatherings.

• Keep a precise pipeline and forecast in Salesforce, utilizing member data to guide sales-driven decisions.

⛳️ Requirements

• Over 3 years of experience in sales, business development, or commercial roles, with a demonstrated history of achieving revenue targets.

• Strong credentials in account management — capable of nurturing and retaining commercial relationships, not solely initiating them.

• Consultative and customer-centric approach, equipped to provide genuine value during discussions.

• Resilient with a proactive mindset — approachable, inquisitive, and never aggressive.

• Exceptional communication, negotiation, and influencing abilities, with the credibility to represent ukactive in external engagements.

• Detail-oriented and responsible, comfortable navigating targets, forecasts, and CRM data (experience with Salesforce is preferred).

• A true passion for health, fitness, and wellbeing, alongside a working knowledge of the UK physical activity industry.

🏝️ Benefits

• 5% matched pension

• Free gym membership

• Private Health Care

• 25 days of holiday, plus a day off for your birthday and bank holidays

• Discount platform