Member Data Integrity Associate

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Assist in various facets of membership dues billing operations, which include processing membership dues, contributions, and other payments within the member database.

• Take initiative in database maintenance efforts and data entry projects, collaborating with cross-organizational teams.

• Oversee data exception reports to rectify data anomalies and observe trends.

• Provide support to members via phone, email, and in-person, ensuring exceptional customer service.

• Directly assist the Chapter Affairs Team in reviewing and reconciling chapter dues payments.

• Act as a primary contact for Membership Renewal calls and inquiries.

• Maintain knowledge of and support member giving initiatives.

• Help with data entry projects, coordinating with cross-organizational teams, and providing guidance for successful completion.

• Collaborate with IT teams, the Director of Member Data Integrity and Giving Support, and Membership Division Associates on proactive database maintenance and integrity, including maintaining, tracking, resolving discrepancies, and reporting on data exceptions.

• Conduct analysis and research to aid the Director of Data Integrity and Giving Support in pinpointing deficiencies and implementing efficiencies in data and database maintenance.

• Deliver procedural and database training to new staff members.

• Build and maintain business relationships across the ACC to ensure departmental teams have the necessary information to deliver quality customer service.

• Oversee the merging of duplicate records and related projects.

• Manage updates to member/customer profile data.

• Assist with additional duties as assigned.

• Adhere to ACC’s Organizational Accountabilities and Member Services Core Accountabilities:

• Consistently embody Member Services values in all business interactions and performance.

• Demonstrate a spirit of cooperation, showing adaptability and flexibility in work groups and with members. Support team goals, assist co-workers, and appreciate others.

• Interact with others courteously and professionally at all times.

• Utilize all office resources and position effectively.

• Exhibit independence and initiative. Show creativity in problem-solving, contributing new ideas and solutions.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• At least 2 years of experience in data entry, membership, customer service, or a similar service center environment.

• Familiarity with Association Management Software (Salesforce, Fonteva preferred).

• Experience in data analysis and report development using Power BI (preferred).

• Exceptional customer service skills.

• Strong verbal and written communication skills to effectively articulate business needs to internal and external partners.

• Detail-oriented, highly efficient, with the ability to manage competing priorities and meet tight deadlines.

• Proficient in Microsoft Office applications, including Microsoft Outlook, Word, Excel, and Teams.

• Mathematically proficient and capable of preparing statistical reports.

• Ability to follow documented step-by-step instructions with minimal errors.

• Must be reliable, flexible, energetic, a self-starter with excellent time management skills.

• Some travel is required.

🏝️ Benefits

• Comprehensive insurance options (medical, dental, vision, basic life, and both short- and long-term disability, along with supplemental choices).

• Generous paid time off, including pre-loaded vacation and sick days, 12 holidays, an organizational shutdown during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays.

• Tuition assistance.

• Competitive 10% retirement contribution after one year of service.