Medication Access Specialist

This is a fully remote position, open to applicants in California, +11 more states.

📋 Description

• Support healthcare providers by ensuring adherence to medication protocols, monitoring lab results, managing medication therapy, processing refill authorizations, validating pharmacy preferences, and maintaining accurate medication histories.

• Assist patients in overcoming obstacles related to medication authorization and access.

• Effectively communicate with patients, families, caregivers, healthcare professionals, practitioners, and pharmacy staff.

• Record patient interactions and medication details in the electronic health record (EHR).

• Escalate issues to pharmacists, providers, or clinic personnel for resolution.

• Oversee patient onboarding procedures.

• Collaborate with providers and patients to evaluate eligibility for financial aid.

• Guide patients through the medication authorization workflow.

• Gather and clarify information regarding patients' home or chronic medications.

• Enter patients' medication lists into the EHR system.

• Address discrepancies in medication history and clarify details with patients and prescribers.

• Collect information regarding prescription benefits.

• Refer out-of-scope inquiries from patients and families to the appropriate staff or caregivers.

• Deliver exceptional customer service to patients, their family members, and the care team.

• Document findings in the EHR to facilitate collaboration.

• Tailor communication and service delivery methods to meet the needs of specific patient populations.

• Stay informed about relevant laws, accreditation standards, and regulatory requirements, ensuring compliance at all times.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 2 years of experience as a pharmacy technician, in medical intake, or within a healthcare role involving medications.

• Medication Therapy Management Certification from the Pharmacy Technician Certification Board (PTCB) or a Medication History Certificate from the American Society of Health-System Pharmacists (ASHP), to be obtained within 6 months of employment.

• Proficiency in using computers, software applications, and web-based platforms.

• Strong understanding of pharmaceutical mathematics.

• Excellent verbal and written communication abilities.

• Capability to present information in a clear and professional manner.

• Competence in operating standard pharmacy and office equipment.

• Ability to ensure compliance with federal, state, and local regulations, along with accreditation standards.

• Flexibility to work remotely; please note that residents of Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. are not eligible for remote work.

🏝️ Benefits

• Competitive salary and comprehensive health benefits.

• Opportunities for professional development and continuing education.

• Flexible work schedule and remote work options (where applicable).

• Collaborative and supportive work environment.