Medical Virtual Assistant – Refills, Scheduling, Authorizations

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Collect patient, insurance, and clinical details for prior authorization requests

• Submit prior authorizations via payer portals, phone, fax, or other authorized methods

• Monitor pending authorizations, follow up with insurance providers, and escalate any delays or denials

• Evaluate and coordinate prescription refill requests, routing them to providers for approval

• Arrange, adjust, and confirm patient appointments

• Handle and return calls concerning appointments, refills, referrals, and authorizations

• Reach out to patients for follow-up, gather missing information, or coordinate appointments

• Review voicemails, AI-generated messages, and telephone interactions in eClinicalWorks

• Address routine inquiries or direct them to the appropriate clinic team member

• Oversee open messages to ensure tasks are completed, documented, or escalated promptly

• Assess returned, rejected, or pending claims

• Submit medical records, corrected information, or necessary documentation

• Aid with straightforward claim resubmissions, basic appeals, and follow-up with payers

• Accurately document communications with patients, providers, and insurance companies

• Keep notes on completed tasks, outstanding actions, and follow-up deadlines

• Elevate urgent, clinical, or complex issues to the provider or office manager

• Collaborate with the current virtual assistant, providers, and onsite clinic personnel

• Provide updates regarding assigned, pending, and finished responsibilities

• Assist with additional administrative duties as clinic workflows change

⛳️ Requirements

• Minimum of one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or similar healthcare support role

• Experience with a U.S.-based medical practice

• Background in processing or supporting prior authorizations

• Familiarity with coordinating prescription refill requests

• Experience in scheduling patients and managing inbound and outbound calls

• Knowledge of electronic health records and telephone interactions

• Excellent written and verbal communication skills in English

• Ability to document information clearly and accurately

• Strong organizational skills and effective time management

• Capability to handle multiple queues, messages, and follow-up tasks

• Ability to identify when a concern needs to be escalated

• High level of professionalism, confidentiality, and attention to detail

• Stable internet connection and a secure home-based work environment

• Preferred: Experience with eClinicalWorks

• Preferred: Background in claims follow-up, medical record submissions, corrected claims, or basic appeals

• Preferred: Experience with AI-assisted phone or patient messaging systems

• Preferred: Understanding of HIPAA regulations and patient privacy standards

• Preferred: Experience in supporting a growing or high-volume medical practice

• Preferred: Ability to work independently while maintaining regular team communication

🏝️ Benefits

• Opportunity for remote work

• Part-time schedule of 30 hours per week