Medical Virtual Assistant, Refills, Scheduling, Authorizations

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Collect patient, insurance, and clinical details for prior authorization requests

• Process prior authorizations via payer portals, phone, fax, or other approved methods

• Monitor pending authorizations, liaise with insurance companies, and escalate any delays or denials

• Evaluate prescription refill requests, direct them to providers, and provide status updates to patients

• Arrange, modify, and confirm patient appointments

• Respond to and return calls regarding appointments, refills, referrals, and authorizations

• Reach out to patients for follow-ups, missing information, or appointment coordination

• Review voicemail, AI-generated messages, and telephone encounters in eClinicalWorks

• Address routine inquiries or direct them to the appropriate clinic team member

• Oversee open messages to ensure tasks are completed, documented, or escalated

• Assess returned, rejected, or pending claims

• Submit medical records, corrected information, or supporting documents

• Assist with straightforward claim resubmissions, basic appeals, and payer follow-up

• Accurately document communication between patients, providers, and insurance

• Keep notes on completed tasks, pending actions, and follow-up dates

• Escalate urgent, clinical, or complex issues to providers or the office manager

• Collaborate with the existing virtual assistant, providers, and onsite clinic personnel

• Provide updates on assigned, pending, and completed tasks

• Assist with additional administrative duties as clinic workflows develop

⛳️ Requirements

• Minimum of one year of experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, or a related healthcare support role

• Experience working with a U.S.-based medical practice

• Familiarity with processing or supporting prior authorizations

• Experience in coordinating prescription refill requests

• Background in scheduling patients and managing inbound and outbound calls

• Knowledge of electronic health records and telephone interactions

• Excellent written and verbal communication skills in English

• Capability to document information clearly and accurately

• Strong organizational and time-management abilities

• Proficiency in managing multiple queues, messages, and follow-up tasks

• Ability to identify when a concern requires escalation

• High degree of professionalism, confidentiality, and attention to detail

• Reliable internet connection and a secure home-based work setup

• Preferred: Experience with eClinicalWorks

• Preferred: Background in claims follow-up, medical record submissions, corrected claims, or basic appeals

• Preferred: Experience with AI-assisted phone or patient messaging systems

• Preferred: Understanding of HIPAA regulations and patient privacy standards

• Preferred: Experience supporting a growing or high-volume medical practice

• Preferred: Ability to work independently while maintaining regular communication with the team

🏝️ Benefits

• Opportunity to work remotely

• Part-time schedule of 30 hours per week

• Secure home-based work environment