Medical Virtual Assistant – Patient Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver remote administrative assistance and improve the patient experience.

• Manage a high volume of incoming patient phone calls effectively.

• Respond to patient emails and administrative inquiries in a professional manner.

• Provide patients with updates concerning appointments, referrals, and test results.

• Schedule follow-up appointments as necessary.

• Offer exceptional customer service while ensuring patient confidentiality is maintained.

• Process specialist referrals and insurance authorizations via payer portals.

• Collaborate with the clinical team to coordinate laboratory and imaging results.

• Communicate test results to patients as directed by healthcare providers.

• Ensure that referrals and patient documentation are completed accurately and punctually.

• Handle pharmacy refill requests and medication-related communications.

• Keep accurate patient records within the electronic health record (EHR) system.

• Upload and organize clinical documentation efficiently.

• Assist providers with daily administrative tasks and workflow management.

• Monitor outstanding administrative tasks and ensure they are completed on time.

• Collaborate with providers and medical assistants to facilitate smooth daily operations.

• Maintain precise records and documentation.

• Adhere to established workflows and clinic procedures.

• Identify opportunities to enhance administrative efficiency and patient communication.

⛳️ Requirements

• Prior experience in a U.S. medical practice as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or Medical Administrative Assistant.

• Strong knowledge of HIPAA regulations and patient confidentiality.

• Excellent verbal and written English communication skills.

• Confident telephone demeanor with outstanding customer service abilities.

• Experience in managing patient scheduling, referrals, and medical administration.

• Strong organizational skills coupled with exceptional attention to detail.

• Capability to manage multiple priorities while working independently.

• Familiarity with Office Ally, Practice Mate, EHR 24/7, or similar electronic health record systems is preferred.

• Knowledge of insurance referral processes and pharmacy communications is preferred.

• Previous experience supporting primary care, family medicine, or outpatient medical clinics is preferred.

• Experience working remotely in a healthcare setting is preferred.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• NO TRACKER. NO PROBLEM