Medical Virtual Assistant – Occupational Medicine

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Schedule, manage, and coordinate appointments for patients.

• Consistently follow up with patients to assist in scheduling.

• Collaborate with clinics, physical therapy offices, pharmacies, and other care-related contacts as necessary.

• Professionally handle phone calls using phone systems and VOIP tools.

• Support workflows for workers’ compensation insurance verification.

• Identify the patient's employer first, then ascertain the appropriate workers’ compensation insurance provider.

• Assist with verification related to State L&I, Sedgwick, and private workers’ compensation.

• Contact claim managers to collect information and request authorization as needed.

• Coordinate details of patient care and authorization requests with claim managers.

• Ensure accurate documentation and that no details are overlooked.

• Support daily administrative functions using the client's EMR and communication systems.

⛳️ Requirements

• Healthcare Administrative Experience: Required. Candidates must possess prior experience in healthcare administration, medical office support, patient coordination, virtual receptionist roles, or similar healthcare support positions.

• Scheduling & Appointment Management Experience: Required. Candidates should be comfortable managing patient schedules, coordinating appointments, and following up to ensure patients are scheduled.

• Phone Handling / Receptionist Experience: Required. Candidates must have experience managing patient calls in a professional and confident manner.

• Workers’ Compensation Experience: Preferred but not mandatory. The client utilizes a specialized workers’ compensation-only insurance model, including State L&I, Sedgwick, and private workers’ compensation. Training will be provided.

• Insurance Verification Experience: Required. Candidates should have experience in verifying insurance coverage, contacting insurance or claim representatives, documenting insurance details accurately, and adhering to insurance-related workflows.

• EMR Experience: Required. Candidates must have experience with healthcare EMR/EHR systems, with preference for those familiar with Athena Health.

• Strong communication and customer service skills over the phone.

• Patient, empathetic, and professional demeanor when dealing with difficult or frustrated patients.

• Resourceful, proactive, and capable of completing tasks with minimal oversight.

• Highly organized with a keen attention to detail.

• Coachable, honest, dependable, and willing to learn multiple systems.

• Must communicate in English clearly and professionally, both verbally and in writing.

• Relevant work experience is essential.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability for video meetings with the camera on as required.

• Computer: A reliable laptop or desktop computer is necessary.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is required.

• Audio: A noise-canceling headset is necessary.

• Video: A functioning webcam for virtual meetings is required.

• Workspace: A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Enjoy access to a world-class support team for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Participate in our proprietary training on communication, client management, productivity systems, and best practices to elevate your performance as a top VA and promote long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent upon client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.