Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Confirm patient insurance details following check-in and ensure accuracy and documentation of insurance information.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and follow up on any missing information.

• Examine and process Explanation of Benefits (EOB) documents and address EOB backlogs.

• Resolve outstanding insurance balances and address patient account issues.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Coordinate vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments along with scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics.

• Manage communication between the provider, care team, and administrative staff.

• Identify gaps in workflow, billing, documentation, scheduling, and patient accounts, and propose solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in using Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work autonomously with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a previous role.

• Proactive, anticipatory, and highly detail-oriented.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient with a busy provider.

• Capable of confident, professional, and organized communication.

• Responsible for managing assigned work personally.

• Resourceful and self-driven when learning new workflows.

• Reliable, trustworthy, and comfortable handling sensitive information.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.