Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Confirm patient insurance upon check-in, ensuring that the insurance details are accurate, up-to-date, and properly documented.

• Analyze denied claims, pinpoint the reasons for denial, assist with reprocessing, and track issues while following up on any missing information.

• Review and process Explanation of Benefits (EOB) documents, clearing any backlogs.

• Address outstanding insurance balances and resolve patient account discrepancies.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs claims.

• Oversee vendor payments, including issuing checks when necessary.

• Ensure the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments to identify scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics, providing insights and recommendations.

• Coordinate communication among providers, care teams, and administrative personnel.

• Proactively identify issues related to workflow, billing, documentation, scheduling, and patient accounts, offering recommended solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a healthcare practice in the United States.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in using Mac OS.

• High attention to detail and commitment to follow-through.

• Ability to operate independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive, anticipatory, and highly detail-oriented.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when adapting to new workflows.

• Trustworthy, reliable, and comfortable handling sensitive information.

• Previous experience in a chiropractic clinic is a plus.

• Experience with Cigna or Veterans Affairs claims is advantageous.

• Familiarity with EOB or billing backlog management is beneficial.

• Experience in preparing operational or billing reports is a plus.

• Mentoring or training experience is desirable.

• Experience supporting a clinic owner, provider, or executive leader is advantageous.

🏝️ Benefits

• Performance-based increase after 6 months.

• Remote work setup.