Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Confirm patient insurance details post check-in, ensuring accuracy, updates, and proper documentation.

• Analyze denied claims, determine reasons for denial, assist in reprocessing, track issues, and follow up on any missing information.

• Review and process Explanation of Benefits documents, addressing any EOB backlogs.

• Resolve outstanding balances with insurance companies and address patient account concerns.

• Facilitate claims workflows, including those related to Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Track missed and canceled appointments, along with scheduling trends.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics, providing insights and recommendations.

• Coordinate communications among providers, care teams, and administrative personnel.

• Identify gaps in workflow, billing issues, documentation delays, scheduling challenges, and patient account problems.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims processing, denied claims, patient balances, or billing support.

• Understanding of CPT and ICD-10 coding.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Proven experience demonstrating leadership, ownership, or high accountability in prior roles.

• Proactive mindset with the ability to anticipate needs without prompting.

• Highly detail-oriented in billing, documentation, and reporting tasks.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Capable of taking personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Opportunity for remote work.