Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Confirm patient insurance details post check-in and ensure that the information is precise, updated, and properly documented.

• Analyze denied claims, determine the reasons for denial, assist in reprocessing, monitor issues, and follow up on any missing information.

• Assess and manage Explanation of Benefits documents while clearing EOB backlogs.

• Examine outstanding insurance balances and patient account discrepancies, coordinating their resolution.

• Facilitate claims workflows, including those for Cigna and Veterans Affairs.

• Oversee vendor payments, including issuing checks when necessary.

• Supervise the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying scheduling patterns.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics, including actionable insights and recommendations.

• Coordinate communication among the provider, care team, and administrative personnel.

• Identify gaps in workflow, billing, documentation, scheduling, and patient accounts, and propose solutions.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Familiarity with supporting a US healthcare practice.

• Proficient in insurance verification, EOBs, claims management, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Capability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a prior role.

• Proactive mindset with the ability to anticipate needs.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient, especially when collaborating with a busy provider.

• Confident, professional, and organized in communication.

• Ability to take personal responsibility for assigned tasks.

• Resourceful and self-driven when learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based salary increase after 6 months.

• Remote work environment.

• 30 hours per week, Monday to Friday schedule.