Medical Virtual Assistant, MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Confirm patient insurance upon check-in, ensuring all information is accurate, current, and properly documented.

• Analyze denied claims, determine reasons for denial, assist with reprocessing, and monitor follow-up issues.

• Review and handle Explanation of Benefits (EOB) documents while addressing any EOB backlogs.

• Address outstanding insurance balances and resolve patient account concerns.

• Support claims processes, including those related to Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks as necessary.

• Oversee the completion, accuracy, and compliance of SOAP notes.

• Monitor missed and canceled appointments, identifying trends in scheduling.

• Generate reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics, including insights and actionable recommendations.

• Facilitate communication among providers, care teams, and administrative personnel.

• Proactively identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Background in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, and billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent written and verbal communication skills in English.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and follow-through.

• Capability to work independently with minimal oversight.

• Demonstrated leadership, ownership, or high-accountability experience in a prior position.

• Proactive with the ability to anticipate needs without prompting.

• Strong critical thinking and problem-solving abilities.

• Emotionally intelligent and patient when interacting with a busy provider.

• Confident, professional, and organized in communication.

• Willing to take personal responsibility for assigned tasks.

• Resourceful and self-motivated in learning new workflows.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based rate increase after 6 months.

• Remote work arrangement.