Medical Virtual Assistant – MVA

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Verify patient insurance following patient check-in and ensure precise insurance documentation.

• Analyze denied claims, determine the reasons for denial, assist with reprocessing, and monitor follow-up actions.

• Examine and process Explanation of Benefits documents while clearing any EOB backlogs.

• Resolve outstanding insurance balances and address patient account issues.

• Facilitate claims workflows for Cigna and Veterans Affairs.

• Manage vendor payments, including issuing checks when necessary.

• Oversee the completion, accuracy, compliance, and timeliness of SOAP notes.

• Track missed and canceled appointments while identifying scheduling patterns.

• Generate operational reports detailing balances, appointments, EOBs, denied claims, and related metrics.

• Deliver clear insights and actionable recommendations in reports.

• Coordinate communication among providers, care teams, and administrative staff.

• Identify issues related to workflow, billing, documentation, scheduling, and patient accounts.

• Propose practical solutions to enhance clinic efficiency.

⛳️ Requirements

• At least 1 year of experience as a Medical Virtual Assistant.

• Experience in supporting a US healthcare practice.

• Familiarity with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.

• Knowledge of CPT and ICD-10 codes.

• Excellent English communication skills, both written and verbal.

• Strong executive presence and a professional communication style.

• Must be proficient in Mac OS.

• Exceptional attention to detail and commitment to follow-through.

• Ability to work independently with minimal supervision.

• Demonstrated leadership, ownership, or high-accountability experience in a previous position.

• Proactive mindset with the ability to anticipate needs.

• Strong critical thinking and problem-solving skills.

• Emotionally intelligent and patient while collaborating with a busy provider.

• Confident, professional, and organized communication skills.

• Willingness to take personal responsibility for assigned tasks.

• Resourceful and self-motivated when learning new processes.

• Trustworthy, reliable, and comfortable managing sensitive information.

🏝️ Benefits

• Performance-based increase following 6 months of employment.

• Flexible remote work arrangement.