Medical Records Clerk

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assess and address requests from patients, government entities, and third parties for the release of medical information.

• Manage medical record requests utilizing established departmental procedures.

• Process requests in accordance with state and federal privacy regulations, as well as organizational policies and guidelines.

• Provide guidance and support to requesters throughout the medical record request process.

• Identify various types of release requests and either complete them or direct them to the suitable department.

• Detect PHI requests that necessitate further examination or action and adhere to established protocols.

• Confirm authorizations and requests using established checklists and guidelines.

• Securely handle and release medical information via electronic systems, email, fax, or postal service.

• Evaluate requests for completeness and procure any missing information, documentation, authorizations, or signatures.

• Maintain thorough records and notes from the moment requests are received until their completion.

• Generate reports to track request volumes and response times.

• Extract information from internal databases to fulfill requests.

• Uphold patient confidentiality and safeguard sensitive medical and health information.

• Assist in the implementation and maintenance of medical records processes that comply with professional and legal standards.

• Monitor policy updates and the dates for annual policy reviews.

• Provide administrative support for policies, procedures, medical records, and policy tracking.

• Complete mandatory annual training and stay updated on relevant policies, procedures, and privacy laws.

• Report directly to the Senior Compliance Professional.

⛳️ Requirements

• Proficient computer skills and the ability to adapt to new systems.

• Expertise in Microsoft Word, Excel, and Adobe.

• Strong customer service abilities and a service-oriented mindset while working independently.

• Capability to prioritize multiple tasks and adhere to established turnaround times.

• Ability to thrive in a high-volume setting with frequent interruptions.

• Capacity to manage confidential and protected health information effectively.

• Self-sufficient internet service with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Preferred: A minimum of one year of experience in a healthcare environment.

• Preferred: Familiarity with reading and interpreting clinical or hospital health records.

• Preferred: Previous experience in medical records or release-of-information roles.

• Preferred: Experience with electronic medical record (EMR/EHR) systems.

• Preferred: Knowledge of HIPAA and healthcare privacy regulations.

• Preferred: Experience with Adobe Acrobat Professional or similar software for merging, organizing, bookmarking, redacting, and password-protecting medical record files.

• Preferred: An associate's or bachelor's degree in healthcare administration, health information management, or a related discipline.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Comprehensive benefits package supporting health and financial well-being.

• Remote work arrangement.

• Occasional training and meetings at Humana offices may be available or required.