Medical Information Specialist II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Uphold exceptional quality and productivity standards for all client programs while adhering to program scripts and guidelines.

• Thoroughly and accurately identify, address, and document all Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information.

• Perform study compliance calls to volunteers participating in clinical/medical research trials.

• Enroll participants in educational seminars.

• Provide support to patients enrolled in Patient Support Programs.

• Gather demographic data and disposition information for product, sample, and literature fulfillment.

• Accurately collect information required by individual programs and ensure correct data entry into designated databases.

• Demonstrate effective communication, customer service, and telephone support skills.

• Interact with callers in an empathetic manner.

• Comply with all company policies, Standard Operating Procedures, and regulatory requirements.

• Stay informed about current FDA regulations and relevant healthcare compliance standards.

• Protect patient privacy and confidentiality in accordance with applicable data privacy laws and company information security policies.

• Conduct all activities in alignment with applicable U.S. FDA requirements, HIPAA Privacy and Security Rules, client specifications, company SOPs, and Philippine regulations.

• Maintain a secure and confidential home-working environment with dependable internet connectivity and appropriate business continuity measures.

• Exhibit strong organizational skills, including the ability to manage multiple priorities and projects concurrently.

⛳️ Requirements

• Active registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Nursing (or other relevant Philippine healthcare professional regulatory board).

• Familiarity with United States healthcare systems, medicines regulation, and pharmacovigilance requirements is preferred.

• Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related positions in the pharmaceutical industry is preferred.

• Exceptional verbal, written, and listening communication skills.

• Demonstrated proficiency in spoken and written English.

• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams).

• Ability to maintain a secure remote work environment and adhere to company information security standards.

• Willingness to work schedules that align with U.S. business operations.

🏝️ Benefits

• Employment Equity

• Reasonable Accommodation