Medical Executive Assistant, Care Coordinator – Part-Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main contact for patients, guiding them through the next steps in their healthcare journey.

• Arrange appointments and address inquiries from patients and administrative staff.

• Oversee patient care coordination and follow-up tasks.

• Handle requests for prescription refills.

• Provide administrative and front desk assistance.

• Track, upload, and document lab results using Healthie EMR.

• Support patients with questions about lab-related issues and basic troubleshooting.

• Conduct insurance eligibility verification for laboratory services when necessary.

• Once patient-related duties are complete, assist with marketing activities and business operations.

• Offer general administrative assistance.

• Help with additional operational tasks as assigned by the practice.

• Aid in the creation and management of social media content as required.

⛳️ Requirements

• Minimum of 1 year experience as a Medical Executive Assistant, Care Coordinator, or Medical Virtual Assistant in a U.S. healthcare setting.

• Comfortable managing patient-facing administrative tasks, including appointment scheduling and care coordination.

• Preferred: At least 1 year of experience in laboratory coordination or related administrative roles.

• Proficient in EMR documentation; experience with Healthie EMR is advantageous.

• Preferred experience in performing eligibility verification for insurance.

• Experience in functional, naturopathic, or integrative medicine is a plus.

• Basic marketing, KPI reporting, or data tracking experience is beneficial.

• Experience in supplement or inventory management is an advantage.

• Excellent verbal and written English communication skills, emphasizing a professional and patient-centered approach.

• Strong skills in organization, multitasking, and time management.

• Detail-oriented, proactive, and capable of working independently with minimal supervision.

• Reliable and dedicated to establishing a long-term working relationship.

• Passionate about providing exceptional patient service with professionalism.

• Must communicate in English clearly and professionally.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to attend video meetings with the camera on as needed.

• Computer: Access to a reliable laptop or desktop.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Functional webcam for virtual meetings.

• Workspace: A quiet and professional environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related activities.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal training on HIPAA compliance and cybersecurity modules, complete with certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training focused on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client, with paid time off being optional and only available if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on performance.