Medical Call Center Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Coordinate and manage daily workflows to guarantee accurate task completion.

• Assist Team Leads with everyday operational challenges and production issues.

• Track performance metrics and perform regular KPI assessments for Team Leads.

• Provide direct oversight and guidance to Team Leads (typically between 5 and 10).

• Collaborate with IT to pinpoint, test, and roll out system improvements.

⛳️ Requirements

• Associate’s Degree in Business Administration or a related discipline (or equivalent experience).

• A minimum of 2 to 5 years of experience in a healthcare-related or contact center setting.

• Excellent written, verbal, and interpersonal communication abilities.

• Demonstrated time management capabilities.

• Capacity to stay flexible, adaptable, and composed under pressure.

🏝️ Benefits

• Maintain consistent and punctual attendance.

• Health insurance.

• Professional development opportunities.