Medical Assistant – Clinical Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare patient charts for daily appointments.

• Manage and process prescription refills efficiently.

• Enter and oversee medical orders.

• Conduct follow-ups with patients via callbacks.

• Respond promptly to patient messages.

• Provide support for medical documentation.

• Assist with limited scheduling tasks when necessary.

• Maintain precise and organized patient records.

• Support daily clinical workflows and operational tasks.

• Adhere to HIPAA guidelines and uphold patient confidentiality at all times.

⛳️ Requirements

• Preferred education or background in medical or healthcare fields, but not mandatory.

• Required previous experience in a healthcare or medical support role.

• Previous experience as a virtual assistant is preferred, though not essential.

• A medical license (RN, MD, PT, etc.) is not required, but clinical experience is highly regarded.

• Strong preference for experience with Elation or similar EHR systems.

• Experience in aesthetic, wellness, or integrative medicine practices is a significant advantage.

• Basic requirements include proficiency in English, both spoken and written, with clarity.

• Relevant work experience is necessary.

• Must be able to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Availability for video meetings with the camera on when required is essential.

• Technical requirements include having a reliable laptop or desktop computer.

• High-speed internet connection (minimum 10 Mbps) is necessary.

• Use of a noise-canceling headset for audio is required.

• A webcam for virtual meetings is essential.

• A quiet and professional workspace is mandatory.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Benefit from our proprietary training on communication, client management, productivity systems, and best practices to become a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off based on the client's needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and contingent on client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.