Medical Administrative Assistant, Insurance Verification Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Secure, monitor, and submit prior authorizations for psychiatric evaluations, treatments, and continuous mental health services.

• Verify insurance eligibility, active benefits, deductibles, and copayment requirements.

• Collect and accurately document patient copayments, deductibles, and outstanding balance payments.

• Prepare, review, and finalize digital patient records prior to initial evaluations and follow-up appointments.

• Attach intake forms, medical histories, and authorization documents within eClinicalWorks.

• Process prescription refill requests in accordance with clinic protocols and direct them to providers.

• Manage both inbound and outbound calls.

• Schedule appointments for new patient evaluations and confirm follow-up visits.

• Implement proactive patient recall workflows.

• Maintain administrative communications, documentation, and calendars utilizing Google Workspace.

⛳️ Requirements

• A minimum of 2 years of medical administrative experience specifically within Psychiatry, Behavioral Health, or Mental Health clinics.

• Direct experience with navigating eClinicalWorks (eCW) EMR is mandatory.

• Proficient in Google Workspace, including Gmail, Calendar, Docs, and Sheets.

• Demonstrated experience navigating specialized insurance portals.

• Experience in completing prior authorizations and detailed benefit verifications.

• Excellent written and verbal English communication skills.

• Exceptionally clear, articulate, and warm phone voice for interaction with patients and payers.

• A private, HIPAA-compliant, distraction-free home office environment.

• High-speed internet connection, computer, and professional headset.

🏝️ Benefits

• [Insert benefits here]

• [Insert additional benefits here]