Medical Administrative Assistant

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and/or delegate files to the appropriate team members while initiating necessary verbal and/or written communication with employers, clients, claimants, and medical providers.

• Establish files in all relevant systems; where applicable, assign files to the nurse.

• Assume responsibility for an individual caseload.

• Maintain both electronic and paper files appropriately.

• Collaborate with a range of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).

• Identify, sustain, and refresh the list of participating providers.

• Handle incoming calls and direct them as needed.

• Process all documentation using computer systems, copiers, and scanners.

• Search for and replicate the appropriate internal criteria guidelines when necessary.

• Collaborate as part of a team to achieve turnaround times for designated activities.

• Keep the supervisor informed of any issues or delays.

• Continuously enhance job skills and knowledge of all company products and services, as well as customer concerns and needs, through ongoing training and self-directed learning.

• Comply with company policies, procedures, and reporting requirements.

⛳️ Requirements

• Experience in any of the following fields is advantageous – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager.

• Familiarity with workers' compensation or disability is a plus!

• A Bachelor's or Associate's Degree is preferred but not mandatory.

• Intermediate computer and internet proficiency (experience with programs such as MS Word, Outlook, and Excel).

• Basic understanding of and ability to interpret medical reports.

• Capability to research evidence-based guidelines.

• Comprehension of workflow guidelines and ability to adhere to them as required.

• Strong verbal, telephone, and written communication skills.

• High efficiency with the ability to maintain a swift workflow.

• Aptitude for learning, organizational skills, and capability to follow established systems and procedures.

• Strong time-management skills, along with planning and prioritization abilities.

• Ability to work independently as well as collaboratively within a team.

• Capacity to express empathy towards injured and/or disabled individuals.

• Customer service-oriented mindset.

• Availability to work Monday through Friday during first shift hours in the Central Time Zone.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance, profit sharing, 401k matching, and generous time off.

• Traditional first shift schedule.

• A relaxed yet vibrant work environment, with a professional dress code allowing jeans when onsite.

• In-office days dedicated to training or team events.

• Fantastic downtown location in River North.

• Proximity to public transportation.

• Rising was recognized as a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com).