Markets Relationship Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Actively identify and secure high-priority clients through direct outreach, referrals, and focused campaigns.

• Execute high-volume outbound communication via text, phone, and messaging platforms.

• Establish trust and convert leads into engaged customers.

• Personally guide customers through onboarding and educate them on market mechanics, event opportunities, and platform features.

• Maintain regular, personalized communication with a portfolio of customers.

• Collaborate with payments, customer support, operations, and other internal teams.

• Foster engagement before, during, and after significant events.

• Reignite relationships with dormant customers and strengthen connections with priority users.

• Anticipate customer needs and proactively address issues.

• Represent Fanatics Markets during customer interactions, events, and industry engagements.

• Provide internal teams with customer feedback on product gaps, friction points, and potential opportunities.

• Manage and expand a portfolio of highly engaged priority customers.

• Contribute to the enhancement and development of the Fanatics Markets program and overall customer experience.

⛳️ Requirements

• A minimum of 4 years’ experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct accountability for performance.

• Proven track record of quickly building relationships and influencing customer behavior through direct communication.

• Comfortable with high-volume outbound outreach and frequent customer interactions.

• Excellent written and verbal communication skills, particularly in informal, one-on-one settings.

• Highly organized, dependable, and responsible, exhibiting strong follow-through.

• Ability to excel in fast-paced, dynamic environments with minimal structure.

• Experience in sports, trading, fintech, crypto, marketplaces, or similar consumer platforms is a significant advantage.

• Demonstrated interest in or a strong desire to gain in-depth knowledge of prediction markets and trading dynamics is highly favorable.

• Willingness to work flexible hours surrounding major events when customer engagement peaks is a considerable plus.

🏝️ Benefits

• Full-time employment compensation includes base salary and bonuses.

• In-person onboarding and cultural immersion may feature "Launching into Better: LIVE," a multi-day experience in New York City.

• Benefits information is available at https://benefitsatfanatics.com/.