Market Operations Coordinator

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Oversee the client reporting process by collaborating with internal teams to guarantee accuracy, timeliness, and alignment with client expectations.

• Detect and assist in resolving discrepancies in reporting, escalating complex issues when necessary.

• Serve as a liaison between Client Services and internal departments to enhance communication and ensure follow-through.

• Aid in client-related deliverables, including handling requests and supporting Account Executives and Sales Coordinators.

• Keep precise and organized documentation of client accounts, encompassing reporting schedules and trackers.

• Maintain consistency and accessibility of operational records.

• Proactively identify and address routine operational challenges.

• Contribute to process enhancements by optimizing workflows, improving communication, and boosting efficiency.

• Assist in the development and refinement of procedures and documentation.

⛳️ Requirements

• Preferred: Associate degree in Business, Healthcare Administration, Public Health, or a related field, or an equivalent combination of education and experience.

• Required: 2+ years of experience in administrative support, project coordination, or healthcare operations.

• Strongly preferred: Prior experience in managed care or health insurance.

• Excellent interpersonal and relationship-building abilities across teams.

• Professional and clear written and verbal communication skills.

• Exceptional organizational and time management skills with a keen attention to detail.

• Capability to effectively manage multiple priorities and deadlines.

• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

• Preferred: Experience with project tracking tools or CRM systems.

• Proactive, collaborative, and service-oriented attitude.

🏝️ Benefits

• Comprehensive medical coverage through Anthem, featuring affordable premiums and multiple plan options, including an HDHP with HSA eligibility.

• 100% employer-paid dental insurance and low-cost vision coverage for employees and their dependents.

• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.

• Short-term disability and a variety of voluntary benefits, including accident, critical illness, and hospital indemnity insurance.

• Generous paid time off, which includes vacation and sick leave with rollover options, in addition to 10 paid company holidays and a wellness day.

• Additional benefits include company-paid life insurance, tuition reimbursement, an employee perks program, and flexible work options for eligible positions.