Market Coach

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Drive the performance of quick service restaurants across the Midlands.

• Lead by coaching and developing Area Coaches through others.

• Ensure that restaurants consistently provide an outstanding experience for guests and staff.

• Take full responsibility for the financial, operational, and personnel performance of the market.

• Translate QSR strategy into actionable steps, identify growth opportunities, and enhance capability for sustained success.

• Build and maintain relationships with both internal and external stakeholders while representing the QSR division.

• Foster a guest-first mindset across the market, ensuring high standards in product quality, service, cleanliness, speed, and accuracy.

• Utilize KFC Listens and Success Routines to pinpoint opportunities, create action plans, and drive ongoing improvement.

• Guide Area Coaches in problem-solving to enhance guest satisfaction and profitability.

• Lead, coach, and develop Area Coaches, including performance management, collaborating with People and senior leadership.

• Oversee the training, certification, and development of restaurant management teams, including RGM, ARGM, and Team Leaders.

• Collaborate with HRBP to implement the bench plan, strengthen succession, and address key vacancies.

• Take full P&L responsibility, driving sales and managing product, labor, and other controllable costs.

• Establish market strategy, oversee the overall budget, and approve operating expenditures within established guidelines.

• Balance financial performance with guest and people priorities using commercial insights.

• Ensure adherence to health and safety legislation and comply with QSR and Splendid Hospitality Group policies, audits, and operational routines.

• Lead Period Business Reviews and Market Meetings, utilizing performance insights to agree on priorities and actions.

• Cultivate relationships across Operations and broader stakeholders, representing the QSR division and supporting strategic projects.

⛳️ Requirements

• Proven capability to influence senior leaders.

• Exceptional written and verbal communication skills.

• Strategic and analytical mindset, leveraging insights and data to drive change and enhance market performance.

• Action-oriented with strong organizational skills and attention to detail to effectively manage complex processes.

• Ability to lead with integrity and empathy, fostering an inclusive, high-performing culture through coaching and empowerment.

• Strong planning and organizational abilities.

• Experience in managing large teams and operational processes while ensuring consistent performance.

• Timely decision-making skills and adaptability to changing priorities.

• Competence in collaboration, building trusted relationships, and creating an inclusive, supportive environment.

• Compliance with health and safety legislation alongside QSR and Splendid Hospitality Group policies, audits, and operational routines.

🏝️ Benefits

• Employee Assistance Programme (EAP) – confidential wellbeing support available 24/7, including access to remote GP appointments.

• Hotel Room Discounts – exclusive rates for team members at our hotels and partner hotels, including discounted rates for friends and family.

• Food & Beverage Discounts – enjoy meals and beverages at reduced prices across our hotels.

• Life Assurance – providing peace of mind for you and your loved ones.

• Salary Sacrifice - Car Scheme - Team members can benefit from driving a brand new, fully insured, and maintained car for a fixed monthly amount deducted from their salary.

• Stream – access earned wages up to 50% whenever needed, offering financial flexibility along with Highstreet discounts.

• Pension - Automatic enrollment in the company pension scheme.

• Learning & Development - Opportunities available for skill enhancement and career progression.