Mandatory Internship – Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer Satisfaction: You will serve as the main liaison for our clients in the DACH region and the UK, managing inquiries through email and social media with professionalism and empathy.

• Returns & Payments: You will handle return requests and payment-related inquiries, as well as address customer feedback on review platforms.

• Process Improvement: You will gain valuable insights into the Customer Service operations of a rapidly expanding startup and assist in enhancing support processes for greater efficiency.

• Scaling: You will play a key role in supporting the international expansion of an innovative EdTech product designed for children.

• Cross-functional Collaboration: You will collaborate closely with the team, analyze customer feedback, and relay essential insights directly to product development.

⛳️ Requirements

• You are a currently enrolled student looking to fulfill your mandatory internship with us for a minimum of 20 weeks (preferably from August–December or September–January).

• You are keen to acquire your first practical experience in a rapidly growing startup.

• You possess excellent interpersonal abilities and communicate effectively in both German and English.

• You are an organized and efficient team player with a keen eye for detail and a methodical work approach.

• You have a proactive, hands-on attitude — you thrive in an agile setting and appreciate swift decision-making processes.

🏝️ Benefits

• Flexibility: You have the option to work entirely remotely from home or join us at our office in Munich.

• Steep learning curve: Experience the inner workings of an ambitious, growing EdTech company firsthand.

• Team spirit: Be part of a motivated, humorous, and dynamic team that collaboratively shapes the future of learning.

• We will, of course, invite you to our team events in Munich — covering hotel and travel expenses.

• Childcare (KITA) subsidy.

• Bike leasing (JobRad).

• Company pension scheme.

• Access to exclusive employee discounts.