Mandarin-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to identify their needs

• Perform research across various systems to address inquiries

• Deliver clear and accurate information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a set schedule, including specified breaks and lunch periods

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Mandarin

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customer needs

• Comfortable using computer systems and Windows-based applications

• A distraction-free, designated workspace at home

• A secure, high-speed wired internet connection (at least 25 mbps)

🏝️ Benefits

• Paid time off (PTO)

• Tuition reimbursement

• Health and wellness incentives