Manager, Virtual Clinical Support – RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for conducting interviews, hiring, and onboarding new members of the team.

• Effectively communicate job expectations to team members, ensuring they receive comprehensive training and demonstrate proficiency in their roles.

• Supervise and proactively manage each team member's performance, emphasizing quality, productivity, and alignment with Included Health's core values.

• Conduct regularly scheduled one-on-one meetings with team members, including mid-year and annual performance reviews.

• Held accountable for achieving team objectives, goals, and service standards.

• Monitor workflow performance to guarantee the team meets the needs of clinicians and patients.

• Act as a point of escalation for questions or clarifications regarding workflows and complex cases.

• Cultivate a culture of accountability, continuous learning, and professional development within the team.

• Promote team engagement and retention.

• Assess and modify daily staffing levels and assignments in accordance with workload requirements.

⛳️ Requirements

• Bachelor of Science in Nursing.

• Registered Nurse with good standing in the current state of licensure.

• Over 5 years of clinical experience (prior experience in primary or ambulatory care settings and telehealth experience is highly preferred).

• At least 2 years of experience in people management within a clinical environment.

🏝️ Benefits

• Remote-first culture.

• 401(k) savings plan available through Fidelity.

• Comprehensive medical, vision, and dental coverage through various plan options (including disability insurance).

• Full suite of Included Health telemedicine services (e.g., behavioral health, urgent care, etc.) and healthcare navigation products offered at no cost to employees and their dependents.

• Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”).

• 12 weeks of 100% Paid Parental Leave.

• Family Building Benefits including fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance.

• Compassionate Leave for employees experiencing a failed pregnancy, surrogacy, adoption, or fertility treatment.

• 11 Paid Holidays plus one Floating Paid Holiday.

• Work-From-Home reimbursement to facilitate team collaboration and effective home office work.

• 24 hours of Paid Volunteer Time Off (“VTO”) per year to volunteer with charitable organizations.